Terms & Conditions of Sale
In the below Terms and Conditions of Sale ("Conditions"), "you" is used to describe the person or organisation that purchased the goods or related services from us and "us" or "we" is used to describe Global Sweets CO. DBA Dulcefina, www.dulcefina.com
The following Terms and Conditions of Sale must be read carefully prior to purchasing from this website as they form the agreement between us and you by which we will supply products and services to you. These Conditions apply to all sales made, regardless of whether the goods or services were purchased via this website or by telephone.
1. SALES & ORDERS
1.1. Orders may be placed by completing the required form on this website or by telephone. When you place an order, you are making an offer to purchase the specified goods at the shown price at the time the order was placed. At this point it is our discretion as to whether the order will be accepted or not.
1.2. It is your responsibility to check your order, including the items purchased and price prior to placing your order. Should you require any assistant in this matter you may contact our sales and support team.
1.3. Once the order has been placed by you and accepted by us, an automatically generated order will be delivered to your requested email address. If you are paying by direct deposit, credit card, PayPal or any other payment facility, we will not complete your order until full payment has been received. Once your payment has been verified, we will process your order and provide you with an order number.
1.4. Once you have been provided with an order number, a binding agreement between you and us has been established as per these Conditions. These conditions will remain until the contract of sale has been completed by us. Any amendments to the Conditions presented here which have been made subsequent to the establishment of the agreement will not be enforced.
1.5. In the event that we have mistakenly listed a product at the incorrect price, we reserve the right to refuse or cancel any order placed with a product at the incorrect price.
2. AVAILABILITY OF STOCK
2.1. We endeavour to ensure that adequate stock of our advertised products are kept by us. However, there will be instances where we are currently out of stock and will be required to order stock from our suppliers to fulfil orders.
2.2. In the event of an item being out of stock or on back-order with a supplier, we will endeavour to contact you within one business day. It is up to you whether you maintain or cancel your order with us. No cancelation fee will be charged for cancelation of your order.
3. PRICE & PAYMENT
3.1. The price payable for all goods and service is set on our website or advised by us over the phone at the time of ordering. All prices are inclusive of GST. We make every attempt to ensure that the prices advertised on our website are correct and current. Prices advertised on third party websites, such as myshopping.com.au or Google.com.au/shopping, may display out of date pricing and we are not bound by these prices.
3.2. We accept payment by Visa, Master Card, American Express, Direct Deposit, PayPal. We do not accept cash on deliver or bank cheques under any circumstances. Arrangements for payment when goods are being picked up made be made.
3.3. We use Authorized.net as a payment gateway for all credit card transactions on our website. We do not retain or have access to your credit card details in any way. When placing an order using PayPal, you will be diverted to PayPal's secure payment gateway. All payments are made through PayPal and are not accessible by us. You must complete your transaction through the secure PayPal gateway in order to finalise payment of your order with us. We will not be held responsible for any loss suffered by you if your credit card details are fraudulently obtained and used in an unauthorised manner by a third party.
3.4. Our shopping cart and your account is encrypted using Hypertext Transfer Protocol Secure (https) to minimise the possibility of access or disclosure of your personal details.
3.5. A tax invoice will be provided with your order once they have been delivered. Your invoice is a proof of purchase and may be used should you required any warranty claims.
4. SHIPPING & DELIVERY
4.1. We offer shipping to all states within the USA. Please check our delivery FAQ to check the delivery times for your location. These times are indicative only and are based on the average delivery times experience by customers.
4.2. Should you require a change of delivery address or delivery date please contact us within 48 hours before your scheduled delivery date. If you have not specified a delivery date, please contact our customer support team as soon as possible. Should you be unavailable to accept the delivery during the day, you may be charged a redelivery fee by our delivery partners. You may leave delivery instructions which will be passed onto our delivery drivers and partners. Neither we nor will our deliver partners be held liable for loss or damage suffered while carrying out your delivery instructions.
4.3. You may request a date for delivery and we will endeavour to meet your delivery requirements. However, it is sometimes extremely difficult to ensure your delivery is received when requested due to matters out of our control. Should we be unable to satisfy your requested delivery date we will contact you as soon as possible. We take no responsibility for the failure to deliver by third party delivery services.
4.4. A number of products are currently unavailable for general delivery outside the Sydney Metropolitan area. Should you require delivery of these items please contact our Customer Service Team. We cannot guarantee that delivery will be possible. Please refer to our delivery FAQ for information regarding restricted items.
5. WARRANTIES - none
6. RETURNS & REFUNDS
6.1. We will gladly accept returns of products and will issue a refund, subject to the following condition criteria:
a) There is a clear defect with the product. Please refer to clause 7 and 8 for damage sustained during transport.
6.2. You must call or email us to descus you return. The cost for the return will be beared by you. No refund for the cost of delivery will be given.
6.3. You will only be issued a refund once we have received and inspected the goods in our warehouse and it has been determined that you are eligible for a refund. Any refund made will be by the same payment method used to purchase the product. The original delivery fee will not be refunded.
7. DAMAGED OR FAULTY GOODS
7.1. If your goods arrive damaged you must inform us within 48 hours of receipt of the delivery. You may contact us either by telephone or through completion of the damaged goods claim form. Please note that you are required to keep the product and shipping packaging. You will also be required to provide images of the product, its packaging and the damage sustained upon request by us.
Disposal of the product, product packaging and shipping packaging will not result in an investigation of the damaged goods and any claim made will be automatically void.
7.2. Notification outside the 48 hour period will be treated on a case by case basis.
8. SHIPPING INSURANCE
8.1. We offer shipping insurance on all orders. This will cover your parcel for any loss or damage in transit. We strongly recommend that you take out insurance on your order. We will not be held liable should your parcel be lost or damaged during transit.
8.2. Some claims may incur an excess and may vary depending on the underwriter. The maximum claim at any on conveyance is $1,000.
8.3. Notification must be provided within 25 days after the date of delivery. Notification outside this period will not be covered and no compensation will be given. Our underwriters require notification within 25 days of delivery or the right to claim is forfeited.
8.4. We will assist you in any claim you make and endeavour to ensure that any inconvenience as a result of damage or loss is minimised.
9. PRIVACY & SECURITY
9.1. Any information provided by you is protected from public access and will not be provided to any other third party, unless required by law. We record and keep information related to orders, billing & delivery as well as other information you provide voluntarily in your dealings with us. As stated in clause 3.3 Information related to your credit card transactions is not stored by us in any format and secured by an encrypted payment gateway.
9.2. You are entitled to request any personal information held by us regarding your account, orders or deliveries. You are able to access and modify these details via log in of your account. Should you request information regarding your account, you will be required to provide personal details to verify your identity prior to information being disseminated.
9.3.This website contains number links to external websites which are owned and operated by third parties. These links are provided for your convenience only and may not be current or maintained. Access to these websites, via a link, is at your own risk. We are not responsible for any provided information or held by third party websites. We will not be held liable for any damage or loss incurred as a result of visiting these websites.
9.4. We maintain enterprise class hardware and software to minimise any chance of threat to you or your computer system. However, given the nature of the information technology environment and the evolving threat of viruses we cannot guarantee that this website is free from viruses.
9.5. You must ensure that your computer system is adequately protected and the process by which you visit this site does not expose you to the risk of viruses or malicious computer code. We will not be held liable for damage caused to your computer system while using this website.
9.6. We may utilise "cookies" collected from your visit to gather information in relation to this website. You may disable cookies in your web browsers settings. You should contact your web browser manufacturer should you require assistance. We will not be held liable to changes made in your browser setting that may expose you to damage or loss.
9.7. Any comments, reviews emails or other correspondence made on or to this website remains the property of the website owners. This information may be used to promote or enhance the website. Any profane or defamatory information posted on or submitted to this website will be removed and may be dealt with according to Australia Law.
Should you need to contact us for any reason, please call our customer service team - 941-444-1103 or send us an email - email@example.com
Revision: May 2014